Flight delays often occur, we need to understand all the airline's personnel, but we also need to defend for our rights, so we will let you understand your passenger rights.
Flight cancellations occur, we need to understand all the airline's personnel, but we also need to defend for our rights, so we will let you understand your passenger rights.
If you have not done anything wrong, and the airline still does not let you board the plane, knowing your passenger rights will make it clear on what is to be done.
The Flight Compensation Regulation 261/2004 is an EU law that provides the passenger compensation and assistance programs in the event of serious delays, cancellations, and denials of boarding.
The EU Regulations 261/2004 clearly define the rights of airline passengers and the obligations of airlines, which was concluded in 2004. This regulation confirms that the passenger's serious delay, cancellation, and refusal to board the plane are bothering the passengers and may cause great inconvenience.
EU Regulations 261/2004 Applicable to airlines from EU countries and flights from the European Union. The following table will help you to understand:
|Itinerary||EU Air Carrier||Non-EU Air Carrier|
|From inside the EU to inside the EU||Covered||Covered|
|From inside the EU to outside the EU||Covered||Covered|
|From outside the EU to inside the EU||Covered||Not Covered|
|From outside the EU to outside the EU||Not Covered||Not Covered|
If you are late for check-in, you will not be able to board the plane. This is your responsibility and not the responsibility of the airline, so please check in at the airport at least 45 minutes in advance to secure your rights.
The reasons for the delay are quite complex and varied, but roughly qualifying delayed flights must meet the following two conditions:
If you are not sure whether your situation is met, we can use the airConcur eligiblity confirmation tool to analyze it for you.
You can use the airConcur qualification confirmation tool, which is a free service provided by us. It only takes two minutes to enter your flight information, and we will reply to you as soon as possible.
If you believe that you are eligible for compensation,but the airline refuses and does not intend to make any form of compensation that will satisfy you. Please be rest assured that we can help you, please kindly apply on our website and we will try our best to obtain compensation for you. If they do not fulfill the EU regulatory obligations, we are likely to take the airline company to the court.
Under the EU Regulation 261/2004, extraordinary circumstances refer to certain cases, where the flight disruption was caused by an event, which could not have been avoided by the airline even if all reasonable measures have been taken. Similar to the insurance industry, such circumstances qualify as force majeure or “Acts of God” and include bad weather, lightning strikes, air traffic control restrictions and medical emergencies. If the airline is capable of proving that the disruption was caused by extraordinary circumstances, no compensation is due.
Eligibility confirmed according to EU Regulation 261/2004 is measured according to the delay time of the final destination. If you arrive at the destination three hours later than the original time, you are eligible for compensation, provided that your entire flight is the same booking record number.
At present, the service launched by airConcur is within the scope of the EU. We are also studying the relevant aviation regulations of other countries. Please give our team encouragement and support. Thank you.
If you have experienced a flight delay, cancellation, or boarding due to oversold in the past 5 years, you are eligible to claim up to a maximum of 600 Euros.Submit a claim